Privacy policy

Pre-orders accepted with 48 hours’ notice

Last updated: 06.01.2026

This Privacy Policy describes how Lets Wheat Bake House (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://letswheatbakehouse.com (the “Website”) or otherwise interact with us.

1. Who we are

Business name: Lets Wheat Bake House
Nature of business: Home‑baked cookies, cakes and other bakery items without preservatives, maida or refined sugar, based in Salem, Tamil Nadu, with shipping in and around Tamil Nadu.
FSSAI status : 22426580000006.
Contact email : letswheatbakehouse@gmail.com
Contact phone: 9150636806
Registered address: NO 2/138, SUBBARAYAN NAGAR, JAGIR AMMAPALAYAM, SALEM - 636302

2. Information we collect

We may collect the following categories of information when you use our Website or place an order:

Identity details: Name, username (if any), and contact person’s name.
Contact details: Billing and delivery address, email address, phone number, WhatsApp number.
Order and transaction details: Items ordered, delivery date and time, order notes (including allergy or preference notes you voluntarily provide), payment method, payment status, and transaction ID from payment gateways.
Technical data: IP address, browser type and version, device information, time zone, and pages you visit on the Website, generally collected via cookies and similar technologies.
Communication data: Messages you send to us through contact forms, email, WhatsApp, social media, or other channels.
Marketing preferences: Your choices about receiving promotions, offers, and updates from us.

We do not knowingly collect personal data from children under 18 years of age without appropriate consent from a parent or legal guardian.

3. How we collect information

We collect information in the following ways:

Directly from you when you:
- Place an order through the Website, phone, WhatsApp, or social media.
- Create an account (if this feature is enabled on the Website).
- Contact us for queries, feedback, or complaints.
- Subscribe to our newsletter, updates, or marketing communications.
Automatically when you:
- Browse or interact with the Website, where cookies and analytics tools may collect certain technical data.

4. How we use your information

We use your personal information for the following purposes:

To accept, confirm, and manage your orders, including arranging delivery within Salem and in and around Tamil Nadu and honouring the 24‑hour advance order requirement.
To process payments and prevent fraud, using secure third‑party payment gateways where applicable.
To communicate with you regarding orders, delivery status, queries, feedback, or service updates (via phone, email, WhatsApp, or SMS).
To provide customer support and handle complaints or refund requests.
To send you promotional offers, product updates, festive menus, or other marketing communications, where permitted by law and based on your preferences.
To improve our Website, products, and services by analysing how visitors use the Website and which products are most popular.
To comply with legal obligations including FSSAI, GST, and other applicable Indian laws, record‑keeping, and responding to lawful requests from authorities.

5. Legal basis for processing (where applicable)

Depending on the applicable law, we generally process your personal data based on:

Your consent, where you have clearly agreed to specific uses (for example, marketing communications).
Contractual necessity, to perform a contract with you when you place an order.
Legal obligation, to comply with applicable tax, food safety, and record‑keeping laws.
Legitimate interests, such as improving our services, maintaining Website security, and preventing fraud, provided these interests do not override your rights.

6. Cookies and similar technologies

Our Website may use cookies and similar technologies to:

Remember your preferences (for example, location or cart items).
Understand how visitors use the Website, which pages are most visited, and improve user experience (for example, using analytics tools such as Google Analytics).

You can usually set your browser to refuse cookies or alert you when cookies are being sent, but some parts of the Website may not function properly if cookies are disabled.

7. Sharing of your information

We do not sell or rent your personal information to third parties.

We may share your information with:

Service providers who help us operate our business, such as:
- Website hosting and maintenance providers.
- Payment gateway providers and banks to process your payments securely.
- Delivery partners or local couriers to deliver your orders.
- Analytics and marketing tools (if used) to understand Website traffic and customer preferences.
Government authorities or regulators, where we are required to do so by law or in response to valid legal requests, including for FSSAI or other food safety and tax compliance purposes.

These third parties are expected to use your information only for the specific services they provide to us and to protect it in accordance with applicable laws.

8. Data retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes described in this Policy.
Comply with legal, accounting, or reporting requirements (for example, tax records and invoices for the periods mandated by Indian law).

After the retention period, your personal data will be deleted, anonymised, or securely archived, unless a longer retention is required or permitted by law.

9. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

These measures may include secure servers, limited access controls, use of strong passwords, and reliance on reputed payment gateways that use encryption for handling card or UPI details.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your rights and choices

Depending on the laws that apply to you, you may have rights such as:

Accessing the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of your data, subject to our legal obligations.
Objecting to or restricting certain types of processing.
Withdrawing your consent where processing is based on consent (for example, unsubscribing from marketing messages).

To exercise any of these rights, please contact us at 9150636806 & letswheatbakehouse@gmail.com, and we will respond within a reasonable time and in accordance with applicable law.

You can also opt out of marketing communications at any time by using the “unsubscribe” option in the message (if available) or by contacting us directly.

11. Third‑party links

Our Website may contain links to third‑party websites, payment gateways, or social media platforms that are not operated or controlled by us.

This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their content, privacy practices, or policies.
You are encouraged to review the privacy policies of any third‑party sites you visit.

12. Children’s privacy

Our services are primarily intended for adults who can legally place food orders and enter into contracts.

We do not knowingly collect personal information from children under 18 years of age without appropriate consent from a parent or guardian.
If you believe that a child under 18 has provided us with personal information without such consent, please contact us so that we can delete the information where appropriate.

13. International data transfer

At present, our primary operations and service area are within India, particularly Salem and in and around Tamil Nadu.

If our service providers or servers are located outside India in the future, your data may be transferred to and processed in such jurisdictions, subject to appropriate safeguards and in accordance with applicable laws.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any changes will be posted on this page with an updated “Last updated” date, and significant changes may also be communicated to you by email or Website notice where appropriate.

15. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact:

Email: letswheatbakehouse@gmail.com
Phone/WhatsApp: 9150636806
Address: NO 2/138, SUBBARAYAN NAGAR, JAGIR AMMAPALAYAM, SALEM - 636302